Cashouts FAQ’s
Cashout Process & Policy
Q: What is the cash-out process?
A. You can withdraw all your winnings in your bank account at any time by placing a Cashout/withdrawal request. Here are the steps to make a withdrawal request: –
You can withdraw all your winnings in your bank account at any time by placing a Cashout/withdrawal request. Here are the steps to make a withdrawal request: –
- Login to your account at PokeHighr and click on the ‘Withdraw’ button.
- Add your bank account details and click on the ‘ADD button’.
- Enter all the relevant information required and then hit the Cashout button.
- Upon receiving your request, provided all the information given is accurate and the required Cashout criteria is met, each cashout requested on a certain day will be processed by the end of the next day.
- Please note that the minimum Cashout amount is INR 100 and maximum up to INR 5 Lakhs only. PAN card scan submission is mandatory for Cashout. Other documents towards address proof may also be required as informed by the Accounts/Support team.
Cashout Process documents
Q: What are the documents required for cashout reversed by the bank?
A: If the cash out is reversed by your bank due to incorrect IFSC/Account number etc. We request you to share a canceled cheque of your account with your name printed on it for the team to process the cash-out.
OR
We request you to share the stamped first page of your passbook
OR
Net banking screenshot once you log in on your desktop/Laptop with the bank URL with the details mentioned below.
Details required: Bank name, bank account number, full name, IFSC code
OR
In absence of all the above-mentioned documents, we request you to share the same documents as mentioned above for another bank account in your name. Kindly share the reason for the change in the bank name and bank details
Once the documents are verified, the cash out will be processed by the concerned team
Cash-out Processing time
Q. How much time does it take for cash out?
Each cashout requested on a certain day will be processed by end of the next day. A player can withdrawal up to Rs. 5 Lakhs per day. Once the Cashout is processed from our end, it might take up to 5 hours for the withdrawal amount to reflect in your bank account depending upon your bank’s processing speed.
Cash-out Process
Q: What details are verified with the PAN to be shared?
A: The PAN card should include your full name, date of birth, and signature for verification purpose
Can I create more than one user id
Q: Can I create more than one user id on PokerHigh?
A: Creating multiple accounts on PokerHigh.com is strictly prohibited. We expect our players to be honest and respect our principles of not creating multiple accounts on PokerHigh.
Creating multiple accounts may lead to locking of both the accounts. Similar instances will lead to the blocking of accounts for a lifetime.
Cash-out denied
Q: Why is my cash out denied?
A: Cash out request can be denied due to the reasons mentioned below:
Incomplete profile information
Cash-out will be denied if your PokerHigh account has incomplete profile information. To complete your profile, you need to send a copy of your PAN card on support@pokerhigh.com from your registered email id.
Incorrect/ mismatch details with PokerHigh account information.
Incorrect name, Pan card, Bank account, IFSC code, etc. may also lead to denial of cashout requests. The PAN card details should match with the bank account details of the same person who has requested for the cash-out.
Collusion
Collusion is when two or more people sitting at a table are working together to win more money from other players
Chip dumping
Transferring chips/funds to some other account while playing on one table can also deny your cash out request.
Denial because of the PROMO code used
While depositing an amount using the PROMO codes one must read all the terms and conditions. Cash-out being denied because of the PROMO codes is because of lack of VIP points generated.
Clause
In case you are making a request to withdraw an amount deposited by you wholly or partly without playing on the platform or not playing an adequate number of hands-on Paid Table and fail to generate 20% in rake of your deposit amount, then your Cashout would not be processed.
Wallet Account
We do not process a cash out requests in Wallet accounts i.e. Paytm account, Airtel accounts, etc.
We request you to kindly upload nationalized bank account details to process your cashouts.
Please Note: We request our players to send the copy of his/her PAN card if he/she is requesting for cash out for the 1st time. Once the confirmation mail is received from our end, you may then place a cash-out request. This is to avoid cash-out requests being denied for the 1st instance.
Min & Max cash out
Q: What is the minimum amount I can withdraw?
A: The minimum amount you can withdraw is INR 100
Payment options
Q: What payment options are available?
A: We accept payments via Credit Card, Debit Card, Net Banking, UPI, Mobile Wallets